Shipping & Returns

Shipping

For limited time only till end of the year, we offer free shipping on orders over 50 SGD.

For orders below 50 SGD, a reduced shipping rate of 5.60 SGD applies.

All orders are delivered within 1-2 days from Monday to Saturday. Deliveries are not available on Sundays and public holidays. The cut off time for orders is 9pm.

Returns

We have a 14-day return policy, which means you have 14 days after receipt of the goods to return them.

To be eligible for a return, the item must be in the same condition that you received it: unopened and unused. You must bear the shipping costs for your return yourself.

To initiate a return, please contact us at

office@bioausdeutschland.sg

Damage and Issues

Please inspect your order upon receipt and if the item is defective, damaged, or if you have received a wrong item, please contact us immediately so that we can evaluate and resolve the issue.

If you have any questions, please do not hesitate to contact us at 

office@bioausdeutschland.sg