This Privacy Policy describes how we collect, use and disclose your personal information when you visit or make a purchase from the Website.

Collection of personal information

When you visit the website, we collect certain information about your device, your interaction with the website and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information from which an individual can be positively identified (including the information set out below) as "Personal Information". Please see the list below for more information about what personal information we collect and why.

Information about the device:

• Examples of personal data collected:  web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
• Purpose of collection:  To load the website correctly for you and to carry out analyzes of website usage in order to optimize our website.
• Source of Collection:  Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
• Disclosure for Business Purposes:  Sharing with our processor Shopify

order information

• Examples of personal information collected:  name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Purpose of collection:  to provide you with products or services, to perform our contract, to process your payment information, arrange for shipping and to send you invoices and/or order confirmations, to communicate with you, to measure our orders for potential customers to assess risks or fraud and, where consistent with the preferences you have shared, to provide you with information or advertising about our products or services.
  Source of data collection:  Collected from you.
• Disclosure for Business Purposes: Disclosure to our processor Shopify.

Customer support information

• Purpose of collection:  customer service.
• Source of Collection:  Collected from you.

minors

The website is not intended for persons under the age of 12. We do not intentionally collect personal information from children. If you, as a parent or legal guardian, believe that your child has provided us with personal information, please contact us at the address below to request deletion.

Disclosure of Personal Information

We share your personal information with service providers who help us provide our services and perform our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal information here: https://policies.google.com/privacy?hl=en.You. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the website, your purchases and your interaction with our advertising on other websites with our advertising partners. Some of this information is collected and shared directly with our advertising partners, in some cases also through the use of cookies or other similar technologies (to which you may consent depending on your location).

For more information about how targeted advertising works, visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Use of Personal Information

We use your personal information to provide you with our services. This includes: offering products for sale, processing payments, shipping and fulfilling your order, and notifying you about new products, services and offers.

lawful basis

If you are a resident of the European Economic Area ("EEA"), we process your personal data in accordance with the General Data Protection Regulation ("GDPR") based on the following legal bases: your consent

;

• The performance of the contract between you and the website;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task that is in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

retention

If you place an order through the website, we will retain your personal information for our records until you ask us to delete that information. For more information on your right to erasure, see the "Your Rights" section below. 

Automatic decision-making

If you are an EEA resident, you have the right to object to processing that is based solely on automated decision-making (including profiling) where that decision-making produces a legal effect on you or otherwise significantly affects you.
We fully automated decision-making that has a legal or otherwise significant impact on customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that contain elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeatedly failed transactions. This deny list persists for a small number of hours.
• Temporary denial list of credit cards associated with denied IP addresses. This deny list will remain in place for a small number of days.

Sale of personal information

Our website sells personal information as that term is defined in the California Consumer Privacy Act of 2018 ("CCPA").

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, port it to a new service and request that your personal information be corrected, updated or deleted. If you would like to exercise any of these rights, please contact us using the contact information below.

Your personal data will first be processed in Ireland and then transferred to locations outside of Europe, including Canada and the United States, for storage and further processing. For more information on how data transfers comply with the GDPR, see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR 

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as a "right of access"), port it to a new service, and request that your personal data is corrected, updated or deleted. If you wish to exercise these rights, please contact us using the details below.

If you would like to designate an agent to make these requests on your behalf, please contact us at the address below.

cookies

A cookie is a small amount of information that is downloaded onto your computer or device when you visit our website. We use a number of different cookies including functional, performance, advertising, social media or content cookies. Cookies improve your browsing experience by enabling the website to remember your actions and preferences (eg login and region selection). This means you don't have to re-enter this information every time you return to the site or move from one page to another. Cookies also provide information about the use of the website, eg whether you are visiting the website for the first time or whether you are a frequent visitor.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies that are necessary for the functioning of the shop

Surname	function
_away	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reports and Analysis

Surname	function
_tracking_consent	tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

How long a cookie stays on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, please consult your browser's help file or visit websites such as www.allaboutcookies.org.

Please also note that blocking cookies prevents the disclosure of information to third parties, eg to our advertising partners, cannot completely prevent. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Don't track

Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals, and we do not change our data collection and use practices when we detect such a signal from your browser.

changes

We reserve the right to update this privacy policy from time to time, eg B. to consider changes in our practices or other operational, legal or regulatory reasons.

Contact 

If you would like more information about our privacy practices, have questions, or wish to make a complaint, please email office@bioausdeutschland.sg.

Last updated on: 01/08/2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority